If you meet the this issue, please refer to the following steps to check.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/17542/direct/1703055123004-image.png)
Step 1. Check if you log in Pandacenter.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/17542/direct/1703055202784-image.png)
Step 2. Check if the scanner number same as the number on the scanner body.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/17542/direct/1703055309688-image.png)
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/17542/direct/1703055358346-image.png)
Step 3. If not, please log in the correct account for the scanner.