If you meet the following error, please refer to the following steps to check.

Step 1. Log in Pandacenter, please check whether you activate the scanner on your account.

Step 2. If not, please activate the scanner first.

Step 3. If you already activated the scanner, please confirm whether you log in with the correct account. 

If you have no idea what account is for the scanner, please send the serial number to the support team and get back the correct account.